How will you deal with the shortages, damages to the product's, wrong paper work?
In terms of damages, we understand that during mass production, despite our strict quality control measures, a small percentage of defects may occur. Honestly, a rate of 1-3% defects might be included. However, we are committed to minimizing this rate as much as possible. Our team will continuously work on improving our processes to reduce any potential damages.
The tolerance for coffee stirrers is normally +-3%, which is considered acceptable. This is because we calculate the quantity by weight, and there might be slight variations in weight between different production shifts. It's important to note that while we strive for consistency, these minor differences are unavoidable.
When it comes to wooden and bamboo cutlery, the possibility of damages or cracks is slightly higher, with a rate of 2-3% being feasible. We employ automated machinery and have workers perform a recheck to ensure that the products meet our quality standards. We understand the importance of delivering high-quality wooden cutlery to our customers, and we take every measure possible to ensure that the products are free from any defects.
Regarding documents, we prioritize accuracy and correctness. Before issuing any documents, we will send drafts for review and approval. This allows us to catch any errors or inconsistencies before the final version is released. Our team is dedicated to making sure that all documents are thoroughly checked and revised to ensure that they are accurate and meet the necessary requirements.
In summary, while we acknowledge that a certain level of tolerance and defects may occur in the manufacturing process, we are dedicated to minimizing these rates and ensuring that our products and documents meet the highest standards of quality. Our team is committed to continuous improvement and will work tirelessly to provide our customers with the best possible products and services.